policies & procedures

In order to keep my books running optimally, there are policies I have set in place. Never fun, but they are necessary to honor both your and my time!

cancellation policy

Listen, we're all human and sometimes last minute things come up! I try to be compassionate to both clients and myself. I require 48 hour notice for any no penalty cancellation of appointments. For your convenience, you may cancel or rebook services online. I do require a credit card on file to book appointments, however, the card will not be charged unless there is a late cancellation or no-show to the appointment.

Should that occur, I reserve the right to charge 50% of the late cancelled service and 100% of the no-show service to the card you've chosen to place on file. I understand that life happens, and depending on the circumstance I reserve the right to waive the cancellation fee. Habitual late cancellations/no-shows may result in refusal of service unless the service has been paid for in full before the appointment time. 

late policy

I deeply value all of my clients time and strive to keep my appointment start times and not run behind, in order to do that people must show up on time. I allot 15 minutes for all appointments. If someone arrives after that window without prior communication, there may be an adjustment in services or we may need to reschedule. Anything over 20-25 minutes late will be considered a no show and will be charged 100% of the appointment. If you are going to be late, I please ask that you communicate that with me ahead of time. 

adjustment policy

I strive for all my guests to love their hair and feel nothing short of beautiful when leaving the salon. Due to the nature of my services, I do not offer refunds. If an adjustment needs to be made, please notify me within 5 days of the service to receive a complimentary adjustment. Never feel guilty for this! I want you to love your hair.